FAQ
Are the Plush Models Child Safe?
All Our Plush Models are Suitable for Anyone Ages 3+. They Have all undergone rigourous Safety Standards Testing and are Tested to EN 71-1:2005
What are the Washing Instructions for the Plush Models?
Due to teh High Quality Plush Material that our Models are Made From - We only Recommend Surface Cleaning Only as they may not retain Shape and Feel if Washed
What Is the Money Back Guarantee?
We Believe in Customer Satisfaction. We also Believe in the High Quality of Our Products, So we Back it up with A 14 Day Money Back Guarantee. We Accept any Returns or Exchanges for any Product that is Damaged, Incorrect or Broken as long as you get in contact with us within 14 days of Purchase. The Return Shipping fee is at the cost of the Customer. Simply Contact Us through the Contact page or Email at Info@plushindia.com and we will help you through the process for a Full Refund or Exchange.
I Love Your Products. Can I Bulk Purchase?
Thank you For the Support. We often Hear Great feedback and Queries if Our Products can be Purchased in Bulk for Wholesale. We are Happy for you spread the Word and Purchase in Bulk. Simply Contact us directly at Info@plushindia.com for a Special Price Quote
Do You Ship Worldwide?
All of our orders are dispatched within 24hours of the original order, unless the order is received on a weekend or a public Bank Holiday within the United Kingdom.
Orders are posted out as 1st Class Standard Delivery from the United Kingdom (unless we inform you otherwise), the following estimation time for Delivery is specified below:
UK: 1 – 5 Working Days from the Original Order Date
Overseas: 5 – 7 Working Days from the Original Order Date – this could take slightly longer due to the Customs Department within your Country, if this is the case it could take up to three weeks before you receive your order.
There is no Tracking Service for any orders – this is due the type of postage paid by each individual customer, if you have not received your order within the above timeframe please contact us immediately and we shall reply to you within twenty four hours with the next course of action.
During festive periods (i.e. Easter, Diwali & Christmas etc.) we recommend that orders are placed well in advance in order to counteract any delays.
Plush Model shipping costs:
United Kingdom
Collect+ Courier service - £4.00 per unit
Delivery within 3 business days
Europe
All our orders are sent via Airmail - £4.00 per unit
Delivery approximately 3 business days
Rest of the world including USA
Orders are sent via Airmail - £5.00 per unit
Delivery approximately 5 business days